1. Aftermarketing: how to keep customers for life through relationship marketing
Author: Vavra, Terry G.
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Customer relations,، Customer services,، Consumer satisfaction,، Relationship marketing,، Advertisers-- Attitudes
Classification :
HF
5415
.
5
.
V38
1995
2. Amaze your customers!
Author: Daniel Zanetti.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Competition.,Consumer satisfaction.,Customer services.
Classification :
HF5415
.
335
.
Z36
2006eb
3. Amaze your customers!
Author: Daniel Zanetti.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Competition.,Consumer satisfaction.,Customer services.
Classification :
HF5415
.
335
.
Z36
2006eb
4. Amaze your customers!: creative tips on winning & keeping your customers
Author: Zanetti, Daniel.
Library: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
Subject: ، Consumer satisfaction,، Customer services,، Competition
Classification :
HF
5415
.
335
.
Z36
2006
5. Beyond the ultimate question :
Author: Bob E. Hayes
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction,Customer loyalty,Customer services
Classification :
HF5415
.
525
.
H39
2009
6. Building great customer experiences /
Author: Colin Shaw and John Ivens
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer relations.,Customer services.,Experience.
Classification :
HF5415
.
5
.
S53
2005
7. Creating value for customers: designing and implementing a total corporate strategy
Author: Band, William A.
Library: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
Subject: ، Customer services,Consumer satisfaction,، Quality assurance
Classification :
HF
5415
.
5
.
B36
1991
8. Customer communications in marketing, 2003-2004
Author: Cheeseman, Alison
Library: Central Library and Documents Center of Industrial University of Khaje Nasiredin Toosi (Tehran)
Subject: ، Customer relations,، Customer services,، Consumer satisfaction
Classification :
HF
5415
.
5
.
C44
9. Customer satisfaction research management :
Author: Derek R. Allen
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- Research,Customer loyalty-- Research,Customer services-- Management-- Research,Customer services-- Quality control-- Research,Marketing research-- Management
Classification :
HF5415
.
335
.
A432
2004
10. Customer service :
Author: Paul R. Timm.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer relations.,Customer services.,Success in business.,Consumer satisfaction.,Customer relations.,Customer services.,Success in business.
Classification :
HF5415
.
5
.
T513
2014
11. Customising in stakeholder management strategies
Author: / Margit Huber, Martina Palls (editors)
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF5415
.
5
.
C874
2006
12. Customising in stakeholder management strategies
Author: / Margit Huber, Martina Palls (editors)
Library: Central Library and Information Center of the University of Mohaghegh Ardabili (Ardabil)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF5415
.
5
.
C874
2006
13. Customising in stakeholder management strategies: concepts for long-term business success
Author: Margit Huber, Martina Palls (editors)
Library: Library of Faculty of Entrepreneurship University of Tehran (Tehran)
Subject: Customer relations,Consumer satisfaction,Strategic planning,Customer services,Total quality management
Classification :
HF
5415
.
5
.
C87
2006
14. Exceptional Service, Exceptional Profit
Author: / Leonardo Inghilleri and Micah Solomon
Library: Library of Foreign Languages and Islamic Sources (Qom)
Subject: Customer services,Consumer satisfaction,Customer loyalty
Classification :
HF5415
,.
5
.
I543
2010
15. Exceptional service, exceptional profit :
Author: Leonardo Inghilleri and Micah Solomon ; foreword by Horst Schulze.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction.,Customer loyalty.,Customer services.,BUSINESS & ECONOMICS-- Customer Relations.,Consumer satisfaction.,Customer loyalty.,Customer services.
Classification :
HF5415
.
5
16. Exceptional service, exceptional profit: the secrets of building a five-star customer service organization
Author: / Leonardo Inghilleri and Micah Solomon; foreword by Horst Schulze
Library: Central Library and Archive Center of shahid Beheshti University (Tehran)
Subject: Customer services,Consumer satisfaction,Customer loyalty
Classification :
658
.
812
I48E
2010
17. Gestion de la relation client :
Author: René Lefébure, Gilles Venturi.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- France.,Customer relations-- France.,Customer services-- France-- Management.,Service industries-- France-- Marketing.,Marketing relationnel-- France.,Relations avec la clientèle-- France.,Relations avec la clientèle-- Gestion, Cas, Études de.,Service à la clientèle-- France.,BUSINESS & ECONOMICS-- Distribution.,BUSINESS & ECONOMICS-- Marketing-- General.,Consumer satisfaction.,Customer relations.,Customer services-- Management.,Fidélisation de la clientèle.,Gestion du marketing.,Marchandisage.,Marketing relationnel.,Relation avec la clientèle.,Service à la clientèle.,Service industries-- Marketing.,France., 7
Classification :
HF5415
.
55
.
L44
2004eb
18. Integrating E-business models for government solutions :citizen-centric service oriented methodologies and processes
Author: [edited by] Susheel Chhabra and Muneesh Kumar
Library: Library of Faculty of Entrepreneurship University of Tehran (Tehran)
Subject: Internet in public administration,Administrative agencies -- Customer services,Administrative agencies -- Management,Executive departments -- Customer services,Executive departments -- Management,Consumer satisfaction
Classification :
JF
1525
.
A8
I53
2009
19. Looking beyond the runway :
Author: Nawal K. Taneja.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Aeronautics, Commercial.,Airlines-- Customer services.,Airlines.,Automobile industry and trade.,Consumer satisfaction.,Aeronautics, Commercial.,Airlines-- Customer services.,Airlines.,Automobile industry and trade.,Consumer satisfaction.,TECHNOLOGY & ENGINEERING-- Aeronautics & Astronautics.,TRANSPORTATION-- Aviation-- Commercial.
Classification :
HE9776
.
T365
2010eb
20. Magnetic service: the secrets of creating passionately devoted customers
Author: Bell, Chip R.
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Customer services,، Consumer satisfaction
Classification :
HF
5415
.
5
.
B435
2003
